Shipping & Returns

 

Shipping Information

Your order is shipped within 1-3 days of your purchase unless otherwise stated on the product page.
Average delivery time for Domestic Orders (Italy) is 3-4 business days. 
Average delivery time for International Orders is 7-10 business days, but it could take up to three weeks. 

Italy — 0€ 
Europe — 15€ flat rate
Rest of the world – 25€ flat rate

A tracking number can be provided for all orders.

 

Easy Returns & Exchanges

We want you to be fully satisfied with every product that you purchase from www.redsouldesign.com.

If you are not satisfied with a product that you have purchased, you may return it within 7 days of delivery for a full refund of the purchase price, minus the shipping cost. 

 

Return Shipping is Free
 

You will be provided with a pre-paid label to return your purchase. Please email our Customer Service Department at info@redsouldesign.com

We ask that the product be unused, in original boxes, and with all original paperwork, parts and accessories in order to ensure full credit. Sale merchandise will be issued a credit at the purchased price. Purchases must be returned from the original shipping country.

Redsoul
Via Pietro Paolo Rubens, 00197 Roma, Italy

 

Credit


You can expect a full refund of the purchase price, minus the shipping within 30 days of receipt of your return in the same form of payment originally used for the purchase.

 

Returning an Item


If you would like to return an item that you purchased on www.redsouldesign.com, please follow the instructions outlined below.

  1. Pack the product(s) securely in the original product packaging. Please include all paperwork, parts, and accessories. All products must be unused to ensure credit.
  2. Secure the prepaid shipping label securely to the carton. Please make sure that the address to which it will be shipped is clearly legible.
  3. Before sending the return shipment, please remove all extra labels from the outside of the package. 
  4. Keep the Return Tracking Number for your return in order to monitor the delivery status.

 

International Duties & Taxes


Customers are responsible for any additional taxes or duties that may be due when receiving an international order. We currently ship from Rome, Italy.